If you need help with a return, refund, or any order-related concern, please reach out to us at info@bemoxiesupplements.com. Most matters can be resolved quickly, and we review each situation individually with care.
Our policies are in place to ensure fairness, consistency, and product integrity for every customer. Please take a moment to review the sections below carefully.
If you purchased Shipping Protection during checkout, You can initiate a claim straight through the Claims Center.
If no Insurance was purchased, You must notify us within 3 days of the order being marked Delivered on the tracking information.
Required for damage claims:
We can file a lost parcel claim if:
Required for lost package claims:
Most of the time -highly seen during the holiday seasons- a parcel will stay in this phase longer than expected and suddenly show "delivered". We encourage to reach out to us directly to keep a second eye on it
Required for awaiting items:
We only accept returns for sealed, unopened, unused products in original condition within 14 days of it being marked "Delivered". If your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package.
We do not provide return labels on unopened product returns.
We do not refund initial shipping costs.
we do not accept returns for any opened and/or used product.
A reimbursements will be made to the bank or credit card company used for the original purchase minus initial Shipping Cost and Return label Cost once item is received to our facility.
Required:
We do not accept returns or issue refunds, returns or exchanges for any opened product, regardless of reason.
This includes dissatisfaction with:
Clumping can naturally occur with certain supplement ingredients and does not indicate any issue with product quality.
The following items are FINAL SALE and cannot be refunded, returned or exchanged:
Products offered at a discounted price due to nearing or past expiration dates are sold as final sale.
These items are clearly marked on either description, product name, product flavor and/or variant which and are not eligible for returns, refunds, exchanges, or store credit.
Choosing to use expired or near-expired products means accepting potential risks, both known and unforeseen, especially if taken without professional guidance. To ensure safety and suitability, we strongly recommend consulting with a licensed healthcare provider—such as a doctor or pharmacist—before using any supplement, regardless of its expiration status.
Manufacturers may update packaging, ingredients, labels, or servings without informing us.
Product appearance may differ from website photos and on rare occasions the product label as well.
Customers must verify ingredients, allergens, and warnings upon receipt or reach out via email, instagram, or call to confirm ingredients prior to placing order.
Customers are responsible for any duties, taxes, or import regulations required by their country.
We are unable to accept returns or provide refunds for international orders, whether the items are opened or unopened.
If a package is held or rejected by customs:
You may contact us via Email or Instagram message immediately to update the address prior to shipping.
If a customer enters an incorrect or incomplete address and it has already been marked as packed and/or shipped:
Packages marked Delivered by the carrier are considered delivered.
All claims within that must be filed directly through our Third-Party Insurance, Shipped.
Shipped is offered for purchase at checkout. If order was falsely marked delivered, we encourage to wait 7 days prior to initiating a claim straight through the Claims Center.
If no Insurance was purchased, We kindly ask that you initiate an investigation with the appropriate postal service before contacting us regarding a refund. You must notify us after 7 days of the order being marked Delivered on the tracking information.
Required for false delivery claims:
Order cancellations are only possible if the items have not yet been prepared, packaged, or handed off to the shipping carrier.
Because our fulfillment process moves quickly, we cannot guarantee a cancellation even if you contact us before the package leaves our facility.
We also maintain the right to cancel any order at our discretion, as outlined in our Terms and Conditions.
Any fraudulent or unsupported chargebacks will be formally challenged. Customers who file improper chargebacks may also be placed on an industry‑wide no‑sell list used by supplement retailers and brands.
A reimbursements will be made to the bank or credit card company used for the original purchase minus initial Shipping Cost and Return label Cost once item is received to our facility. Timeframe funds are returned depends on credit card provider. In most cases, it usually takes 7-10 business days