Free shipping on all domestic orders over $85.
$6.95 shipping for domestic orders under $85.
Individual drinks over $15 & All Case Beverages are an additional $10 Charge.
Domestic orders will be packed and shipped within 24-48 hours, pending verification of Credit card, Shipping and/or billing information before processing due to possible fraudulent alerts.
Orders placed after 2 PM CST (Mon–Fri) are typically processed the next business day.
Processing times may be extended during peak seasons, major US holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day), as well as during severe weather conditions.
Bemoxie Supplements reserves the right to cancel, delay, or place a hold on any order for suspected fraud, address issues, or verification requirements, pursuant to our Terms & Conditions.
You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If, by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.
We do not accept returns or apply refunds for damaged/missing/stolen products that arrive (international orders). If any of this applies, you must contact the carrier.
As you probably know, supplements can sometimes be seized at customs. We do our best to prevent this, but we make no guarantees. Once the products leave our warehouse, there is nothing more we can do. Many shipments arrive within 2 weeks, however in some rare cases, shipment can take 45 days or more. Unfortunately, we have absolutely no way to control transit times or customs decisions. Make sure you know your country's laws on restricted products!
Orders exceeding 12 units (energy drinks, protein drinks, cans, bottles, etc.) may be canceled or adjusted at our discretion.
Bemoxie Supplements reserves the right to cancel orders at our discretion when the shipping address and/or package weight results in excessive or unreasonable postage costs. This includes, but is not limited to:
If an order cannot be shipped at the original postage rate, we may reach out to cancel the order and provide a full refund.
If you prefer to continue with the order, we may instead contact you to request the additional postage required.
Bemoxie Supplements reserves the right, at our sole discretion, to cancel any order for reasons including, but not limited to:
For excessive shipping cost issues, we may cancel the order and issue a full refund, or contact you with the option to pay additional postage to proceed.
If you need help with a return, refund, or any order-related concern, please reach out to us at info@bemoxiesupplements.com. Most matters can be resolved quickly, and we review each situation individually with care.
Our policies are in place to ensure fairness, consistency, and product integrity for every customer. Please take a moment to review the sections below carefully.
If you purchased Shipping Protection during checkout, You can initiate a claim straight through the Claims Center.
If no Insurance was purchased, You must notify us within 3 days of the order being marked Delivered on the tracking information.
Required for damage claims:
We can file a lost parcel claim if:
Required for lost package claims:
Most of the time -highly seen during the holiday seasons- a parcel will stay in this phase longer than expected and suddenly show "delivered". We encourage to reach out to us directly to keep a second eye on it
Required for awaiting items:
We only accept returns for sealed, unopened, unused products in original condition within 14 days of it being marked "Delivered". If your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package.
We do not provide return labels on unopened product returns.
We do not refund initial shipping costs.
we do not accept returns for any opened and/or used product.
A reimbursements will be made to the bank or credit card company used for the original purchase minus initial Shipping Cost and Return label Cost once item is received to our facility.
Required:
We do not accept returns or issue refunds, returns or exchanges for any opened product, regardless of reason.
This includes dissatisfaction with:
Clumping can naturally occur with certain supplement ingredients and does not indicate any issue with product quality.
The following items are FINAL SALE and cannot be refunded, returned or exchanged:
Products offered at a discounted price due to nearing or past expiration dates are sold as final sale.
These items are clearly marked on either description, product name, product flavor and/or variant which and are not eligible for returns, refunds, exchanges, or store credit.
Choosing to use expired or near-expired products means accepting potential risks, both known and unforeseen, especially if taken without professional guidance. To ensure safety and suitability, we strongly recommend consulting with a licensed healthcare provider—such as a doctor or pharmacist—before using any supplement, regardless of its expiration status.
Manufacturers may update packaging, ingredients, labels, or servings without informing us.
Product appearance may differ from website photos and on rare occasions the product label as well.
Customers must verify ingredients, allergens, and warnings upon receipt or reach out via email, instagram, or call to confirm ingredients prior to placing order.
Customers are responsible for any duties, taxes, or import regulations required by their country.
We are unable to accept returns or provide refunds for international orders, whether the items are opened or unopened.
If a package is held or rejected by customs:
You may contact us via Email or Instagram message immediately to update the address prior to shipping.
If a customer enters an incorrect or incomplete address and it has already been marked as packed and/or shipped:
Packages marked Delivered by the carrier are considered delivered.
All claims within that must be filed directly through our Third-Party Insurance, Shipped.
Shipped is offered for purchase at checkout. If order was falsely marked delivered, we encourage to wait 7 days prior to initiating a claim straight through the Claims Center.
If no Insurance was purchased, We kindly ask that you initiate an investigation with the appropriate postal service before contacting us regarding a refund. You must notify us after 7 days of the order being marked Delivered on the tracking information.
Required for false delivery claims:
Order cancellations are only possible if the items have not yet been prepared, packaged, or handed off to the shipping carrier.
Because our fulfillment process moves quickly, we cannot guarantee a cancellation even if you contact us before the package leaves our facility.
We also maintain the right to cancel any order at our discretion, as outlined in our Terms and Conditions.
Any fraudulent or unsupported chargebacks will be formally challenged. Customers who file improper chargebacks may also be placed on an industry‑wide no‑sell list used by supplement retailers and brands.
A reimbursements will be made to the bank or credit card company used for the original purchase minus initial Shipping Cost and Return label Cost once item is received to our facility. Timeframe funds are returned depends on credit card provider. In most cases, it usually takes 7-10 business days